Managing customer relationships is crucial for every business’s success. 

And, to do so, all you need is CRM (Customer Relationship Management) software as it can streamline your customer interactions and is an essential tool for any eCommerce store. From managing and organizing customer data to improving communication with their customers, it helps store owners with everything.

However, as a new eCommerce store, investing in an expensive CRM tool can be a daunting task. Fortunately, there are many free CRM software that you can invest in. Want to know more? Scroll down!

1. HubSpot CRM

The first one on our list of free CRM software is HubSpot CRM. It’s quite popular and offers a free plan that includes unlimited users and up to 1 million contacts.

Free Features-

  • Contact deal and task management
  • Email tracking and Engagement notifications
  • Email templates and scheduling
  • Document sharing
  • Meeting scheduling
  • Live chat
  • Sales quotes

Website- https://www.hubspot.com/products/crm

2. Zoho CRM

Zoho CRM is quite popular among new business owners. It offers a free plan for up to 3 users and 5,000 records. 

Free Features-

  • Lead & Contact Management
  • Email tracking and engagement notifications
  • Online Leads Generation
  • Automate Sale Processes
  • Measure & Analyse Reports
  • Data & File Storage

Website- https://www.zoho.com/en-in/crm/

3. Freshsales 

The next one on our list of free CRM software is Freshsales. This software offers a free plan for unlimited users and up to 1,000 contacts. 

Free Features-

  • Contact, account, & deal management 
  •  Built-in chat, email, & phone 
  •  AI-powered contact scoring 
  •  Up to 2,000 bot sessions/month  
  •  Sales sequences 

Website- https://www.freshworks.com/crm/sales/

4. Agile CRM 

Another well-known and free CRM software that new business owners can use is Agile CRM. It offers a free plan for up to 10 users and 1,000 contacts. 

Free Features-

  • Free Email Marketing
  • Marketing Automation
  • Web Forms and Popups
  • Google Apps Sync, Including Gmail
  • Online Appointment Calendar
  • Free Plugin of Your Choice
  • Deals and Sales Automation
  • Integrates with third-party plugins like Twitter, Facebook for social and Twilio

Website- https://www.agilecrm.com/

5. Mailchimp

While primarily known as an email marketing platform, Mailchimp also offers CRM functionality. Their free plan includes up to 2,000 contacts.

Free Features:

  • Contact management and segmentation
  • Email marketing
  • Automations
  • Social media management
  • Surveys
  • Free domains
  • Marketing calendar
  • 250+ App integrations

Website- https://mailchimp.com/features/crm/

Final Takeaway

All in all, there are various free CRM software options available for your new ecommerce business and we have covered the top 5. Now, evaluate which one aligns with your specific business needs and choose RN!

Frequently Asked Questions


Q. What is CRM software?

A. CRM software, or customer relationship management software, is a tool that helps businesses manage interactions with their customers and streamline their sales processes.

Q. Which are some popular Free CRM software?

A. Some of the most popular Free CRM software are Mailchimp, Agile CRM, HubSpot CRM, Zoho CRM, and more.

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