by Shipway | Jul 29, 2026 | RTO Management
Aditi runs a home decor brand out of Jaipur. Last month, a customer returned a ceramic vase in three pieces. The courier rejected her damage claim. No cushioning between the product and the box wall, so it was ruled “inadequate packaging,” not transit...
by Shipway | Jul 24, 2026 | Shipping Software
Last festive season, a home decor seller in Jaipur had his ops intern print shipping labels for 40 orders off a downloaded template, pin codes typed by hand, in a hurry, between packing runs. Six came back within a week. Wrong pin code on three. Weight mismatch on...
by Shipway | Jul 22, 2026 | eCommerce Returns
Most Indian D2C founders write their return policy last after the website, after the ad creative, right before launch by copying a return policy template off Google. The result is rarely an ecommerce return policy in India customers can actually use. That’s...
by Shipway | Jul 21, 2026 | E-commerce Shipping
Most sellers pick a fulfillment model once at launch and never look back, usually the one that looked cheapest per order. That’s the wrong number to optimize for, and it’s quietly costing sellers more than a bad courier ever could. Line up Amazon Easy Ship...
by Shipway | Jul 17, 2026 | eCommerce Shipping
Your invoice this month has a line item you never approved. Same orders, same boxes, same customers, just a number higher than what you booked, multiplied across every flagged shipment. That is a weight discrepancy courier billing dispute, and at 2,000+ orders a...
