by Shipway | Aug 13, 2026 | eCommerce Returns, RTO Management
Ravi’s ₹12,000 refund sat stuck for four days, not because of his product or his customer, but because of a form nobody on his team knew they had to file. His customer had rejected the COD order at the door. The courier flagged it RTO. And somewhere between...
by Shipway | Aug 11, 2026 | RTO Management
Most D2C brands fight cash on delivery at the checkout page: a small discount here, a trust badge there. Ravi did the same for a year, running a skincare brand out of Indore. Seventy percent of his orders still came in as COD, and nearly a quarter of those never got...
by Shipway | Aug 7, 2026 | RTO Management
Ravi runs a home décor brand out of Jaipur. Sixty percent of his orders are COD, so most weeks, his cash flow depends entirely on how fast his COD remittance cycle moves. Every Monday he opens his courier dashboard, sees a stack of orders marked...
by Shipway | Aug 7, 2026 | eCommerce Shipping
Every founder wants to say yes to same day delivery. It sounds like the kind of feature that wins customers until the ₹50 you spent delivering a ₹300 order shows up in your P&L as a decision you can’t take back that week. Here’s the uncomfortable...
by Shipway | Jul 31, 2026 | 3PL Integration
Ravi runs a skincare D2C brand out of a 400 square foot room in Ghaziabad. Every order used to mean he or his one warehouse hand packed the box, printed the label and called the courier for pickup. At 40 orders a day this worked fine. At 150 orders a day during a...
