by Shipway | Aug 26, 2026 | RTO Management
Your Diwali sale goes live, and for the first six hours, everything works. Orders climb, ad spend converts, the dashboard looks the way you pictured it back in March. Then, roughly two to three weeks later, the RTO number lands and it isn’t a rounding error....
by Shipway | Aug 21, 2026 | E-commerce Shipping
Reema runs a 40-person D2C skincare brand out of Bengaluru. Every Monday she opens the same spreadsheet, and every Monday it tells her the same thing: roughly one in four orders shipped last week is coming back. Not damaged. Not disliked. Just refused at the door, or...
by Shipway | Aug 19, 2026 | E-commerce Shipping
Your customer paid cash at the door three days ago. That money is sitting in a courier’s account right now, not yours. It’ll show up in your bank in another four to seven days, on their schedule, not yours. That gap is the actual cost of running a COD...
by Shipway | Aug 13, 2026 | eCommerce Returns, RTO Management
Ravi’s ₹12,000 refund sat stuck for four days, not because of his product or his customer, but because of a form nobody on his team knew they had to file. His customer had rejected the COD order at the door. The courier flagged it RTO. And somewhere between...
by Shipway | Aug 11, 2026 | RTO Management
Most D2C brands fight cash on delivery at the checkout page: a small discount here, a trust badge there. Ravi did the same for a year, running a skincare brand out of Indore. Seventy percent of his orders still came in as COD, and nearly a quarter of those never got...
