Attracting new customers to make a purchase from your brand is easier than influencing existing customers to continue purchasing. One of the biggest influencers is the customer service you provide. Delivering a satisfying customer experience is the biggest achievement in the eCommerce business.
Self-service returns tend to improve the returns process on your portal. It gives your customers an easy and convenient way to return their products.
What is a self-service portal for returns?
Allow your customers to process their returns in the most easiest and efficient way. It is a self-sufficient automated process with which your customers can generate the return request against their desired order without any hassle. Only a few clicks and some required information will pull the return process.
Why does your eCommerce need a self-service portal for return?
Do you know that 95% of customers will buy again if their returns/exchange process is easy?
So easy and hassle-free return services make a direct impact on customers and influence them to make purchase-related decisions. For most of the customers, the returns turn out to be the most problematic part of an online shopping experience. So, providing a self-service portal for returns will make a good impression on your customers and will improve your customer retention.
- Easy and convenient returns – No longer a manual process and phone calls or emails to put return requests. Provide your customers with a simple way to return their orders when most convenient to them.
- Improves Customer Experience – Let your customer share the reason for the return. This will also help you to improve on various inefficiencies. And, make customers feel the warmth that you feel their concern and problems, it will help you to gain their trust and loyalty.
- Cost and resource-efficient – The self-service return portal helps you to cut down the extra man-power on-board. While the cost is saved on the employee side, it will help to avoid unnecessary waste and save costs on printing labels as well.
Return management system for your eCommerce.
With Shipway, you can have a Self-service portal for returns/exchange, Automatic schedule reverse pickup with QC, Automatic refunds/replacements, Seamless integration with Shopify, Magento, etc. and notify customers at each step.
- Upto 70% reduction in turnaround time for the end-to-end return process
How to create a Branded self-service portal for return with Shipway?
It is difficult to manage the return process manually, especially when they are in bulk. You need an automated process to integrate with your eCommerce platform and your ERP.
Integrating your frontend and backend processes ease out your workload to handle return requests.
Create a Return Page for your website:
Go to Return > Return Settings > Return Page
In the domain field place your website domain and create your return page instantly and paste it on your website header or footer.
For Example, the website name is mystore.com, then the link will be mystore.com/apps/ezy/returns.
Create a Return page layout:
It enables your customers to place return/exchange request either by Order Id and email id or by entering order id and phone number.
Customize your return page according to your website theme:
There are some options available in the screenshot.
Redirect your customer to checkout your return policy:
with this option you can redirect customer on your return policy page and this option will visible below the button.
Now, you have created your awesome all-new return page.
Now Set Rules for the Return :
Go to Rules:
Return period window: This option will allow you to define the number of days for return applicable and on which date these days will count like on order create date or on order delivered date.
Select your options from the dropdown given.
Create partial return, Upload images/videos, product except for tag wise, will help you smoothen your customer’s return experience.
Set the Default Reasons for Return
Also ask your customer about the reason for the return. Place a dropdown to help your buyer to choose from various options.
Also you can add various reason according to your business domain.
Now, you are all set to accept the returns or exchange request from your website. Check out the complete reverse pickup automation settings here. Please write to us at support@shipway.com about your return management experience.