NimbusPost vs Delhivery? Honest Review for Ecommerce Sellers [2025 Update]

Running an online store? Then you know fast and reliable delivery is super important. Picking the right shipping partner can save you money, reduce returns, and make your customers happy.

Two popular names in the e-commerce world are NimbusPost and Delhivery. But which one is right for your business?

In this blog, we’ll explain the differences in simple terms and also tell you why many brands are now choosing Shipway as a better option.

About NimbusPost

NimbusPost is a shipping platform that connects you with many courier companies. This means you’re not tied to just one delivery service. You can pick the best courier for each order depending on your needs.

Key Features & Services:

• Multiple Courier Partners: Access to multiple courier companies, including big names like Delhivery, XpressBees, Bluedart, DTDC, and Shadowfax. This gives you flexibility to pick based on price, speed, or delivery area.
• Wide Pin Code Reach: Covers 29,000+ pin codes across India, including remote and rural areas through its network of partners.
• Multi-channel Integration: Easily connects with popular platforms like Shopify, WooCommerce, Magento, and custom-built online stores.
• Real-time Tracking: Track shipments from all partner couriers in one dashboard, reducing the need to log into multiple systems.
• COD Management: Supports Cash on Delivery orders with basic COD reconciliation features.
• Return Management: Provides basic tools to handle returns and RTO (Return to Origin) shipments.

Also Read: Best Nimbuspost Alternative in India

About Delhivery

Delhivery is one of India’s biggest courier companies. They have their own delivery network and warehouses. You work only with them, no switching couriers.

Delhivery is one of India’s largest logistics companies, operating its own fleet and warehouses. When you ship with Delhivery, you work only with them and rely entirely on their network and services.

Key Features & Services:

• Own Delivery Network: Delhivery manages its own fleet of vehicles, riders, and fulfillment centers, offering end-to-end control over the delivery process.
• Warehouse & Fulfillment Services: Offers warehousing, inventory management, order fulfillment, and reverse logistics, helping brands with storage and quick dispatch.
• Extensive Metro and City Coverage: Strong presence in Tier 1 and Tier 2 cities with guaranteed last-mile delivery quality.
• Parcel Tracking: Detailed shipment tracking on the Delhivery platform, with SMS/email notifications for customers.
• COD and Payment Collection: Supports high-volume COD collections with a reliable payout process.
• Returns & Reverse Logistics: Manages return shipments with integrated reverse logistics support.
• API and Integrations: Provides APIs for tracking and shipment creation, though integrations are sometimes limited compared to aggregators.
• Customer Support: Support is primarily through ticketing, with dedicated relationship managers for large clients.

Also Read: Delhivery vs Shiprocket: What’s the best option for e-commerce sellers?

Delhivery vs NimbusPost: Detailed Features & Service Comparison  

1. Type of Platform

• NimbusPost: A third-party shipping aggregator. It gives you access to multiple courier partners from a single dashboard. You don’t have to deal with each courier separately. It simplifies logistics but focuses mainly on shipping.
• Delhivery: A full-stack logistics company with its own fleet, warehousing, fulfillment centers, and last-mile delivery. You’re working directly with one large player. No switching couriers, great for consistency, not for flexibility.
• Shipway: A hybrid solution. It works as a shipping aggregator and a post-purchase experience platform. You can choose from top couriers and automate things like reverse logistics, customer notifications, branded tracking, NDR follow-ups, and more, all in one place.

Verdict: If you only want courier access, go with NimbusPost. If you want both courier choice, returns and post-purchase customer experience tools, go with Shipway.

 2. Pin Code Coverage

• NimbusPost: With 9+ courier companies onboarded, it boasts coverage of 29,000+ serviceable pin codes in India, ideal for nationwide sellers, including remote areas.
• Delhivery: Strong in metros and Tier 1/2 cities, with its own network reaching 18,500+ pin codes. Slightly lower rural coverage than aggregators.
• Shipway: Covers 29,000+ pin codes through multiple courier integrations, similar to NimbusPost, with tools to auto-assign the right courier for each location.

Verdict: For pan-India sellers, Shipway and NimbusPost offer broader and better reach.

3. Courier Partner Network

• NimbusPost: Offers access to 9+ courier services like Delhivery, XpressBees, Bluedart, DTDC, Shadowfax, and more. You manually choose based on speed, cost, or zone.
• Delhivery: You only ship with Delhivery; no other couriers are supported.
• Shipway: Gives you access to 12+ trusted partners, including Ekart, Bluedart, XpressBees, DTDC, and more. You can set courier priority, auto-assign by zone, and track all from one place.

Verdict: For better control and redundancy (backup options), Shipway is ideal with a higher number of courier integrations.

4. Pricing & Transparency

• NimbusPost: Volume-based pricing. You get better rates as you ship more. But final pricing isn’t always visible upfront often requires negotiation.
• Delhivery: Custom-negotiated pricing depending on your shipment volume, type, and frequency. Can be competitive, but not transparent.
• Shipway: Transparent and competitive pricing. You can compare real-time courier rates before shipping and see data-backed suggestions for reducing the cost per shipment.

Verdict: If you want clear visibility and better negotiation power, go with Shipway.

5. Pickup & Delivery Management

• NimbusPost: Offers scheduled pickups through partner couriers. No direct control over courier performance.
• Delhivery: Strong pickup network with their own field agents. Ideal for high-volume daily pickups from warehouses or dark stores.
• Shipway: Pickup support from multiple couriers. Also enables multi-location and split pickups, which helps brands fulfill orders from different warehouses or stores.

Verdict: For flexible, multi-location fulfillment, Shipway is the better option.

6. International Shipping

• NimbusPost: Offers international shipping through global partners like DHL, Aramex, FedEx, etc.
• Delhivery: Has international delivery services, but is limited to certain zones and volumes.
• Shipway: Supports international shipments via multiple global carriers and gives you tracking and notifications even for global customers.

Verdict: If you ship globally, Shipway’s bring your own carrier module offers better scale and choice.

7. COD (Cash on Delivery)

• NimbusPost: Supports COD with regular remittance schedules. You need to monitor COD reconciliation manually.
• Delhivery: Offers reliable COD with predictable payout cycles, preferred by many high-volume sellers.
• Shipway: Supports COD through all partner couriers and includes early COD remittance tracking and dashboard analytics so you’re never in the dark.

Verdict:  All support COD remittance, but Shipway gives better visibility and tracking.

8. RTO (Return to Origin) Handling

• NimbusPost: Basic tracking of RTOs. No active RTO reduction system.
• Delhivery: Handles RTOs internally. Some automation, but minimal seller-side control.
• Shipway: Advanced RTO management system, auto-NDR messaging, smart delivery retries and COD fraud analysis to avoid unnecessary returns.

Verdict: If returns are eating into your profit, Shipway is the only platform with true RTO control tools.

9. API & Integration Support

• NimbusPost: Good integration with Shopify, WooCommerce, Magento. Decent API support for developers.
• Delhivery: Limited out-of-the-box integrations. Custom API work is often needed.
• Shipway: Fast plug-and-play integration with Shopify and major e-commerce platforms, with advanced API access for custom systems.

Verdict: For faster setup and smoother backend operations, Shipway is better.

10. Customer Communication Tools

• NimbusPost: Only basic order status visibility. No customer-facing features.
• Delhivery: Tracking links available, but no branded or interactive experience.
• Shipway: Full customer experience suite, includes branded tracking pages, real-time WhatsApp/SMS updates, post-delivery feedback, product recommendation and promotional banners and loyalty tools like NPS collection.

Verdict: If you want to provide the best branded post-purchase experience, then Shipway is your go-to tool.

11. Analytics and Reporting

• NimbusPost: Basic order and shipping reports. Limited courier performance insights.
• Delhivery: Offers delivery performance reports only for its own network.
• Shipway: Detailed analytics on RTO reasons, courier-wise delivery performance, NDR reasons, and even SLA (service-level agreement) tracking.

Verdict: For data-driven operations and ROI tracking, Shipway leads by a mile.

12. Customer Support Quality

• NimbusPost: Chat and email support. Resolution speed varies.
• Delhivery: Mostly ticket-based. Escalations can be slow for small accounts.
• Shipway: Fast support via phone, chat, and email, with dedicated account managers for growing brands.

Verdict: For quick help and scaling support, Shipway offers a better experience.

Why Shipway Might Be the Best Option

If you like the flexibility of NimbusPost and the big network of Delhivery, Shipway gives you both and more.

Here’s why e-commerce brands love Shipway:

• Choose from 12+ courier partners in one place
• Smart RTO reduction tools help reduce return orders and save shipping costs
• Send real-time delivery updates to your customers on WhatsApp & SMS
• Get deep insights on how your shipping is doing
• Works great with Shopify, WooCommerce, and other platforms
• A dedicated, 24/7 support team that’s always ready to help you solve problems, optimise operations, and scale your business with confidence.

If you’re looking for more control, fewer returns, and a better delivery experience, Shipway isn’t just an option, it’s the upgrade your shipping strategy needs.

Ready to streamline your shipping and scale faster? Get started with Shipway today.

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