We have launched new features on our return panel to make it more descriptive and interesting for the end customers. It will reduce your involvement with customer support to resolve customer queries.
Our new updates are listed below –
Product-wise return reasoning, its relevant images, and comment addition.
With this feature update now customers can share their product returning reasons product-wise in case of multiple product returns. They can also add images to show the damaged product, and add comments regarding the same.
Revamp shipment status page
We have improved the structure of our reverse shipment tracking, now the customers can view the status of their return shipment with a tracking widget and in-depth tracking as well.
Cancel the return
After requesting for return, if the customer wishes to cancel his/her request, they don’t have to bother to call you through customer support and wait for a long time to cancel their request.
They can just visit the tracking page and simply cancel their return request.
View return details on the tracking page
With an improved tracking page, we allow your end customers to view every detail regarding their return on this page whether it is returning product details or status updates.