Logistics in India is advancing quickly, driven by the rise of quick commerce and a surge in online shopping. With this shift, customer expectations have changed; buyers now want their orders delivered the same day, sometimes even within minutes.
If you’re an e-commerce seller, this means that you need a fast and reliable delivery setup. Without it, meeting customer demands and growing your business gets harder every day.
But managing logistics manually, tracking orders, choosing couriers, handling returns, or creating invoices can slow you down. That’s where logistics automation tools come in. They help you save time, reduce errors, and deliver faster by automating key parts of your shipping process. Here is a brief elaboration of why logistic automation.
In this blog, we’ll walk you through what logistics automation really means, why it matters, and the top tools every Indian seller should know about in 2025 to stay ahead of the curve.
What is Logistic Automation?
Logistics automation is the use of technology to make logistics processes faster, more accurate, and easier to manage. It helps businesses handle tasks like order fulfillment, inventory tracking, warehouse operations, and delivery through systems that work automatically with minimal manual effort. By using tools like real-time tracking, smart shipping software, and automated storage, ecommerce brands can improve delivery speed, reduce errors, and run their supply chains more efficiently.
What is the Importance of Logistics Automation Tools for Ecommerce sellers?
Logistics automation helps you simplify, speed up, and scale your ecommerce operations. It takes care of repetitive tasks like courier assignment, label generation, tracking, and return handling, so your team can focus on growing the business instead of fighting operational fires.
For example, Lenskart, one of India’s top eyewear brands, implemented an advanced logistics automation solution to streamline its entire supply chain. The result? Faster, more accurate deliveries, fewer disruptions, and a smoother customer experience.
In this fast-paced market, especially with rising expectations from quick commerce and same-day delivery, automation is no longer a nice-to-have; it’s a must. Whether you’re selling on marketplaces or running your own D2C brand, these tools can transform your logistics game. Let’s explore the top logistics automation solutions for 2025.
Top Logistic Automation Tools Every Indian Seller Must Know in 2025
Discover the must-know tools transforming logistics for Indian e-commerce sellers in 2025.
1. Transport Management Systems (TMS)
A Transport Management System (TMS) helps businesses streamline their logistics by automating key tasks like route planning, freight cost analysis, and choosing the right delivery partners. It’s designed to make the entire shipping process more efficient, cost-effective, and transparent.
Key advantages of using a TMS:
- Live shipment tracking to provide complete delivery visibility.
- Smart courier selection based on factors like pricing, delivery speed, and reliability.
- Route optimization to cut down on fuel costs and reduce delivery times.
Best for: Retailers, logistics service providers, and large businesses that manage multiple couriers and high shipment volumes.
2. Automated Label & Invoice Generators
These tools auto-generate shipping labels, invoices, and packing slips based on order data, eliminating manual paperwork.
Key advantages of using Automated Label & Invoice Generators
- Saves time and reduces fulfillment errors
- Ensures compliance with platform-specific or GST norms
- Simplifies returns with easy reverse shipping labels
Best for: All e-commerce sellers using 3PLs or multi-courier setups
3. Returns Management Platforms
These tools automate the returns process from pickup generation to restocking and refund initiation.
Key advantages of Returns Automation:
- Offers a smooth returns experience to customers
- Tracks reasons for return and restocks items faster
- Helps reduce revenue leakages from poorly managed returns
Best for: Fashion, cosmetics, or high-return categories
4. Enterprise Resource Planning Systems (ERP)
ERP systems help businesses manage everything in one place, whether it’s finance, inventory, orders, or the supply chain. By connecting different departments through a single platform, they make it easier to share information, track resources, and keep things running smoothly. This not only improves day-to-day operations but also helps teams make better, faster decisions.
Key advantages of ERP:
- It reduces confusion and delays by keeping all teams on the same page with real-time, shared data.
- It helps businesses make smarter decisions by giving a clear, complete view of operations across departments.
Best For: Mid-to-large businesses with complex operations like manufacturing, retail, or multi-location e-commerce.
5. Logistics Analytics Dashboards
These tools collect data across your logistics operations like delivery times, courier performance, and cost per shipment, and present actionable insights.
Key advantages of Logistics Analytics Dashboards:
- Identifies bottlenecks in delivery or fulfillment
- Helps monitor SLAs and courier-wise performance
- Enables data-driven decisions to improve operations
Best for: Growing D2C brands and enterprise sellers
6. AS/RS: Smarter Way to Store and Retrieve
Automated Storage and Retrieval Systems (AS/RS) use machines to handle the storing and picking of goods with little to no manual effort. They help warehouses make better use of space and speed up order picking by automating the entire retrieval process. These systems also cut down on labor costs and improve inventory accuracy by reducing the chances of human error.
7. Automation in Logistics with Robotic Process Tools
Robotic Process Automation (RPA) helps automate routine tasks in logistics like data entry, order updates, and shipment processing. Instead of doing these manually, software bots handle them quickly and accurately, reducing errors and saving time. This means your team can focus on bigger priorities while everyday operations run more smoothly and efficiently.
List of Top Logistics Management Software Providers in India
With more logistics providers in India adopting automation, it’s important for e-commerce sellers to pick a partner that takes the hassle out of shipping, making your logistics smoother, quicker, and easier to manage every day.
1. Shipway By Unicommerce
Shipway is a powerful e-commerce shipping aggregator that helps brands streamline their logistics from courier selection to delivery tracking. With access to 29,000+ pin codes across India, Shipway enables fast, reliable, and cost-efficient shipping.
AI-Driven Features And Automation Used:
- Fraud & High-Risk Order Detection
Shipway identifies potentially risky orders, especially in Cash-on-Delivery (COD), by analyzing order patterns, customer behavior, and high-RTO regions. It flags such orders in advance, enabling sellers to take preventive steps like confirming orders or switching to prepaid options.
- Unified NDR Management
A smart logistics automation tool that consolidates all non-delivery reports (NDRs) across courier partners into one dashboard, automating follow-ups, rescheduling, and customer communication to recover failed deliveries and reduce return-to-origin losses.
- Auto-Generate Invoices & Manifests
Speed up shipping with automated invoice and manifest generation, no manual paperwork, just smooth dispatch.
- ShipSense (AI-Based Courier Assignment)
ShipSense by Shipway is an AI-powered courier assignment engine that auto-selects the best delivery partner for every order based on customer behavior and courier performance.
2. FarEye
FarEye is a logistics technology platform designed to simplify and optimize last-mile delivery operations. It enables businesses to automate shipping workflows with capabilities like real-time order tracking, intelligent route planning, automated dispatching, and proactive customer updates. With support for multi-carrier logistics and seamless system integrations, FarEye also enhances delivery efficiency through features like cross-docking and smart delivery network coordination.
AI-Driven Features And Tools Used:
- AI-based Dynamic Routing
FarEye, a leading delivery management platform, has introduced an AI-powered dynamic routing solution tailored for the trucking and logistics industry. This advanced technology addresses key pain points such as inefficient routing and fuel wastage by optimizing delivery paths in real time. The result: fewer miles traveled, improved fleet utilization, and significantly enhanced operational efficiency for logistics providers.
- Smart Service Time
FarEye goes beyond standard ETAs with intelligent service time calculations that adapt to real-world delivery conditions like parking distance, elevator delays, and carry-in time, ensuring more accurate, reliable, and customer-centric deliveries.
- Smart Audit
FarEye’s Smart Audit provides real-time visibility into proof of delivery compliance by capturing timestamped confirmations, geolocation data, and photo or signature verification. It allows teams to review delivery activities during the driver debrief, enabling accurate documentation and quick identification of any discrepancies.
3. Shiprocket
Shiprocket simplifies logistics to power your e-commerce journey, streamlining warehousing, marketing, payments, and international shipping, so you can stay focused on growing your brand.
AI-Driven Features And Tools Used:
- Shunya
Shunya, co-created by Shiprocket and Ultrasafe, two companies built for scale and trust, gives you intelligent agents to automate everyday workflows across voice, text, and image. From customer queries and catalog creation to invoices and WhatsApp support, tasks that once took hours now take seconds. Backed by Shiprocket, which powers 1.5L+ sellers across India, Shunya is built to handle commerce at scale.
- Shiprocket Sense
It is built as a suite of AI-powered APIs. Shiprocket Sense helps you take full control of your field operations, from address validation to fraud detection. Improve visibility, boost accuracy, and reduce operational losses by up to 80% with trusted intelligence built for real-world commerce.
4. Clickpost
ClickPost is a unified logistics management platform that helps enterprises streamline shipping and enhance the post-purchase journey. It enables branded tracking experiences, real-time updates, and smarter courier handling to boost customer satisfaction.
AI-Driven Features And Tools Used:
- AI-powered NDR Management Suite
This tool helps e-commerce brands handle failed deliveries as they happen and turn them into chances to save revenue. It combines automation, customer updates, and courier coordination to lower RTO rates and ensure more successful deliveries.
- Parth: AI-Powered Customer Support that Understands You
Parth makes customer support faster and smarter with real-time issue resolution and smooth conversations across multiple languages. It adapts and improves with every interaction, offering smarter responses and valuable insights to help businesses enhance their customer experience effortlessly.
5. Locus
Boost your profits and streamline deliveries with AI-powered logistics built for smooth omnichannel fulfillment, better customer satisfaction, and easy compliance with local regulations.
AI-Driven Features And Tools Used:
- API-First Approach
Built with an API-first mindset to enable fast and seamless integration with your current TMS, OMS, WMS, or ERP systems.
- Automated Fulfillment for a Better Customer Experience:
Automation simplifies delivery management and gives customers the flexibility to choose their preferred time, location, and method of delivery. From express and overnight shipping to curbside and out-of-home options, automated fulfillment helps reduce drop-offs, improve satisfaction, and boost overall efficiency.
- Smart Dispatch Planning with Automation:
Automate your entire delivery process to boost on-time performance and cut down on repeat delivery attempts. Our dispatch planning tools use intelligent algorithms to find the best routes by considering factors like time, distance, and fuel use. Easily manage daily pickup, delivery, return, and cancellation schedules to make the most of your fleet and improve delivery success.
6. Shipsy
Shipsy’s AI-driven platform helps businesses around the world automate, manage, and track their entire logistics and supply chain processes more efficiently and with less effort.
AI-Driven Features And Tools Used:
- Smart Allocation System:
The smart allocation system automatically matches shipments to the right vehicles by checking factors like weight, delivery address, and more.
- Automation-Driven Logistics Made Easy:
Shipsy’s AI-based platform and mobile tools help automate both international and domestic logistics, making 3PL management smarter and more connected. It offers clear visibility across first, middle, and last-mile deliveries, improves operational workflows, and uses real-time insights to support better decision-making.
- Unified Logistics Automation for Smarter Supply Chain Management:
Shipsy’s AI-enabled platform and mobile suite bring together global and local logistics by automating key workflows and streamlining 3PL coordination. It offers end-to-end visibility across all delivery stages, first, middle, and last mile, while using real-time data to boost efficiency and guide smarter decisions.
7. eShipz
eShipz helps businesses run logistics smoothly and in the background with powerful automation. From tracking orders in real-time to preventing returns, the platform gives full visibility and control at every step. With 400+ courier connections, it cuts down manual work, helps recover lost revenue, and ensures smooth order flow from pickup to final delivery.
AI-Driven Features And Tools Used:
- AutoShip Hub
Easily streamline your logistics from creating labels to syncing with couriers using a no-code automation tool that takes care of every step in your shipping workflow.
- Track360(All-in-One Shipment Tracking)
Get complete visibility of your shipments with live tracking, instant delay notifications, and insights for each customer.
- CarrierSmart AI (Intelligent Courier Assignment)
Use AI to pick the best courier for each order based on speed, cost, and past delivery performance.
Final Say
Logistics in India is evolving fast, and so are customer expectations. With buyers demanding quicker, smoother deliveries, sticking to manual processes just doesn’t cut it anymore.
Automation isn’t about fancy tech. It’s about making your day-to-day operations easier, with fewer errors, faster dispatches, better visibility, and deliveries that land on time.
From tools that assign the right courier automatically to platforms that simplify returns and reduce RTOs, there’s now a solution for every logistics challenge you face.
Whether you’re running a D2C brand or selling across marketplaces, adopting the right logistics automation tools in 2025 isn’t just helpful, it’s how smart sellers stay ahead.
