Top Logistics Companies in India [2024 Updated List] – with Review and Features

Selecting the right logistics company is important to ensure on-time delivery of orders and for improving customer satisfaction towards your brand. But with the availability of many options, how do you identify the best logistics company in India to fulfill your logistics requirements?

A dependable logistics firm makes the base for any direct-to-consumer (D2C) brand.

However, the entire process of finding the best logistics company in India can be a difficult and time-consuming for anyone. But, once you’ve identified the ideal logistics company for your business; then you can rest assured that your entire order fulfilment is in the safe hands.

To make this entire process easier; we’ve compiled a comprehensive list of the largest and most popular logistics companies in India for your D2C brand.

Top 12 eCommerce Courier Companies in India [2024 Updated]

The Indian e-commerce industry continues to grow with the increasing adoption of the internet and more demand for safe and sustainable products. As a result, more brands are emerging and introducing innovative products.

This has increased the demand for efficient, reliable, and cost-effective logistics companies in the last few years.120+ logistics companies are providing top-notch services across the country.

Here’s an updated list of the top logistics partners in India for 2024 along with key services provided by them. You can find the perfect logistics partner for your eCommerce business needs.

1. Shipway

Shipway is an all-in-one shipping solution, which optimizes the whole shipping process for eCommerce businesses. From order fulfillment to order shipping and tracking, Shipway stands out with its advanced features.

It has multiple carrier partners that streamline the forward and reverse logistics process and provide value-added services including NDR management, return automation tools and early COD remittance.

These features make Shipway a secure shipping solution provider in the industry and an excellent choice for any eCommerce business.

Key Services:

• Non-Delivery Report Management
• Return Automation
• Instant
• Refunds
• Early COD Remittance
• Custom Branded Tracking & Notifications

2. Delhivery

Delhivery is one of the popular logistics companies located in Gurgaon (Haryana), India. In a short time period, it has become India’s premier eCommerce courier company.

Delhivery is popular for its diverse range of services. Some of the major ones are on-demand, same-day, and next-day deliveries. It provides efficient reverse logistics and COD services.

Key Services:

• Express Delivery
• Reverse Logistics
• COD Services
• Shipping Label Automation via API Integration

3. DTDC

DTDC stands for Desk to Desk Courier & Cargo and is a logistics company in India that provides extensive logistics solutions developed for eCommerce businesses.

It is known for customizable deliveries. DTDC provides services such as COD, bulk shipping, and express delivery. This is well supported by an API that makes sure there are hassle-free operations.

Key Services:

• Customizable Delivery Options
• Express Delivery
• COD and Collect-on-Delivery
• Real-time Tracking via API Integration

4. Blue Dart

Blue Dart is another well-known provider of logistics services & was founded in 1983. It provides customers with an extensive reach across 35450+ pin codes in India and over 220 countries worldwide.

Blue Dart provides different types of bundled service packages, COD delivery, weather-resistant packaging, and time slot-based e-commerce deliveries. This is further supported by advanced tracking capabilities via API integration.

Key Services:

• Express and Time-Slot Delivery
• COD Services
• Automated Proof-of-Delivery
• Comprehensive Tracking via API
• Returns Management via API

5. DHL

DHL covers 26,000+ pin codes in India and provides high-standard logistics solutions with a key focus on reducing environmental impact. This is popular for shipping insurance and a global distribution network. DHL offers Same Day and Next Day Delivery services, and optimizing supply chain solutions on demand.

It provides extensive distribution options, express delivery, and warehousing solutions. At present, DHL is serving 19,000+ pin codes. DHL is known for its COD (cash on delivery) order handling and customizable warehouse pickups.

Key Services:

• Express Delivery Services
• Real-time Tracking
• Warehousing Solutions
• COD Order Handling

6. Ekart Logistics

Ekart Logistics is Flipkart’s in-house logistics arm and provides comprehensive supply chain and fulfillment services across 3,800+ pin codes. It is known for its robust API integration and provides seamless connections with various marketplaces and multiple payment gateways.

Key Services:

• First-Mile and Last-Mile Delivery
• Multiple Payment Options
• Real-time Tracking
• Seamless Marketplace Integration

7. Ecom Express

Ecom Express has a strong reach of 27,000+ pin codes across India and is known mainly for handling high-value goods like jewelry and offering security during storage and transit. They provide express delivery, doorstep quality checks for returns, and a 72-hour delivery guarantee.

Key Services:

• High-Value Goods Handling
• Express Delivery
• Doorstep Quality Checks
• Extensive Storage Facilities

8. Safexpress

Safexpress has been operating for over 20 years and covers 28,000+ pin codes. It provides efficient supply chain solutions with real-time tracking and optimal route determination to reduce delays.

Key Services:

• Secure Delivery Services
• Real-time Tracking
• Optimal Route Planning
• Extensive Coverage

9. India Post

India Post is one of the oldest logistics companies on this list and has 100+ years of experience in this industry. It provides different types of helpful eCommerce services like warehousing, expedited delivery, and live tracking. It also provides traditional postal services with proper accuracy.

Key Services:

• Expedited Delivery
• Warehousing and Distribution
• Live Tracking
• COD Services

10. Shadowfax

Shadowfax is a popular logistics firm located in India that addresses last-mile delivery challenges along with a workforce of 25 lakh riders. It provides advanced level logistics services like real-time tracking and COD payments to name a few and was established in 2015.

Key Services:

• Hyperlocal Delivery
• Real-time Tracking
• COD Services

11. Xpressbees

Xpressbees has built a strong name for itself in the logistics industry by delivering top-notch services & solutions. At present, it has been serving 20,000+ pin codes. It provides advanced-level B2B and B2C shipping solutions along with real-time shipment visibility and cost-effective delivery routes.

Key Services:

• B2B and B2C Shipping
• Real-time Shipment Visibility
• Cost-effective Delivery Routes
• Extensive Storage Facilities

12. Aramex

Aramex is a popular company known for its global logistics solutions and it is currently operating to 3,200+ pin codes in India. It provides scalable solutions, including warehousing, inventory management, and live tracking.

This is further well supported by 24/7 customer care. Aramex provides different types of logistics solutions like time-definite deliveries, shipment visibility, and supply chain optimization.

They provide logistics services to over 220+ countries worldwide. And build a unique image in the industry by delivering top-notch solutions and services.

Key Services:

• Time-definite Deliveries
• Supply Chain Optimizations
• Real-time Tracking
• Inventory Management

Choosing the Right Logistics Company in India: Key Points to Consider

In the continuously changing eCommerce landscape, choosing the ideal logistics company in India is very important for proper customer-requested order fulfillment and satisfaction. You can also take the below-mentioned tips into consideration which will help in the right decision-making process.

1) Shipping Cost: Balancing affordability with service quality is crucial. While low shipping rates are enticing, hidden charges for COD orders or weight discrepancies can inflate costs. Opt for a logistics partner offering transparent pricing and cost-effective services aligned with your budget and requirements.

2) Greater Pin Code Coverage: Assess the logistics company’s pin code coverage, focusing on areas where your orders originate. Consider tier 2 and 3 cities often overlooked by traditional couriers to ensure comprehensive coverage and reach.

3) Order Tracking Facility: Real-time order tracking improves the post-purchase experience, fostering customer loyalty and repeat purchases. You can also seek a partner offering multi-channel tracking updates via SMS, email, and WhatsApp to keep customers engaged and informed throughout the delivery journey.

4) Delivery Speed: Adapt to evolving customer expectations by prioritizing swift order deliveries. Evaluate logistics companies in India offering same-day, next-day, hyperlocal or express delivery options at competitive rates to meet customer demands efficiently.

5) RTO Percentage: High return-to-origin rates pose operational challenges for online sellers. Mitigate RTOs by partnering with a logistics company equipped to address delivery delays, stuck shipments, and failed deliveries proactively. You need to ensure efficient management of RTO (Returns to Origin) orders to maintain order fulfillment targets and customer satisfaction.

6) Efficient Returns Management: Simplify the returns process to enhance customer experience and brand reputation. Choose a logistics partner with robust forward and reverse logistics mechanisms to handle return orders seamlessly and expedite refunds or replacements.

7) Secured Delivery: Protect shipments against damage and loss during transit by opting for logistics providers offering insurance or secure packaging options. Prioritize the safety & integrity of your products to ensure customer satisfaction and minimize financial losses.

8) Track Record: Assess the track record and reputation of potential logistics partners in India based on client reviews and feedback. Trustworthy and reliable companies with a proven track record are essential for ensuring smooth order fulfillment processes and customer service excellence.

Final Takeaway

The exponential growth of logistics companies in India underscores their important role in fulfilling the eCommerce industry delivery requirements. These logistics providers have emerged as reliable partners for online retailers, brands and other e-commerce businesses that provide different types of solutions for inventory storage, order delivery, tracking and returns management.

Among these logistics solutions, Shipway has become the top choice for e-commerce businesses. It helps integrate one or multiple logistics or courier partners according to your business requirements and further reduces expenses. Are you all set to accelerate profits with the help of Shipway? Let’s get started!

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