How to Track Multiple Shipments From One Dashboard: A Daily Playbook for eCommerce Teams

It is 4 pm on a sale day. Your Delhivery panel shows one set of statuses, your Xpressbees panel shows another, and a customer is on chat asking where her order is. Someone on your team opens three tabs, pastes an AWB into each and hopes one of them recognises it.

That is order shipping tracking when every courier lives in its own portal. This guide shows how to track multiple shipments from one dashboard and how to run it daily so problems surface before customers complain.

Why is it so hard to track multiple shipments across couriers?

Short answer: every courier has its own portal, its own status names and its own update timing, so your team ends up stitching one picture together by hand.

Three problems show up first. Status names differ, so “Arrived at hub” at one courier and “In transit” at another can mean the same thing. Update timing differs, so a parcel can look stuck when its scan is simply late. And nobody owns the parcel that has not moved for three days.

Volume makes it worse. A team can check ten orders by hand, but five hundred a day is a different job. Plain AWB tracking tells you about one parcel, not which parcels need you today. Our guide on tracking an order with an AWB number covers the single parcel basics.

What does a shipment tracking dashboard actually do?

It collects status updates from all your courier partners into one screen and shows them in a common format, so every order can be seen and acted on in one place.

It does three jobs. It pulls scan updates from each courier. It standardises them, so “Out for delivery” means the same whichever partner carries the parcel. And it lets your team act without leaving the screen, whether that means chasing an NDR or messaging a customer.

Good online shipment tracking also reaches the buyer through a tracking page and proactive messages, so your support team stops being the middleman. More in our guide to automated shipment tracking.

How do you track multiple shipments from one dashboard, step by step?

Connect your couriers, sync your orders, agree one set of statuses, switch on customer updates, assign owners for exceptions and review courier performance every week.

1. Connect every courier you use : Include the ones you only use for a few pin codes. Those are the lanes that get forgotten.
2. Sync orders from your store and marketplaces : Each order should arrive with its AWB attached, so nobody pastes numbers by hand.
3. Agree one status list : Keep it short: booked, picked up, in transit, out for delivery, delivery attempted, delivered and RTO. Map every courier label to one of these.
4. Turn on customer updates : Send a message at dispatch, at out for delivery and at any exception. These three moments answer most buyer questions before they are asked.
5. Give each exception an owner : Failed deliveries go to the NDR desk. Stuck parcels go to the courier coordinator. Returns go to the warehouse.
6. Review courier performance weekly : Look at delivery timelines and failure reasons by courier and pin code, then shift volume.

How do you run exception first order shipping tracking every day?

Skip the parcels that are on schedule and spend your time on the ones where your action changes the outcome.

A simple routine works for most teams.

• Start of day: list orders booked yesterday but not yet picked up. Call the courier before the delay becomes a full day.
• Mid morning: work the NDR list. Typical reasons are an unreachable customer, a wrong address, a refused parcel or COD cash not ready. Each one needs a different response, so sort by reason first.
• Afternoon: check shipments with no new scan past your threshold, for example 48 hours on a metro to metro route. Raise a courier ticket quoting the AWB.
• End of day: review RTO initiated orders and ask why. A pattern in one pin code or one courier is worth more than any single parcel.

One more habit helps. If an order ships as two parcels, track both AWBs. SKU level visibility matters here, because a delivered half order is still an open complaint. For the failure side of the story, see our guide to reducing RTOs.

What does this look like on a real fulfilment day?

Here is an illustrative example. Aditi runs a D2C skincare brand and ships around 400 orders a day through four couriers. Before centralising, three people each owned a courier portal and spent the first hour of every shift reading statuses.

With one dashboard, her day starts with the exception list. By 11 am it shows 18 failed attempts. Twelve are “customer not available”, so those buyers get a reattempt nudge on WhatsApp. Four have address problems, so the team calls them. Two are refusals, so the team calls before the parcel goes back. Later, a parcel on a short route shows no scan for two days, so a ticket goes to the courier with the AWB attached.

The team worked a list of under 20 orders instead of scanning 400. That shift from checking everything to acting on exceptions is the real gain of online shipment tracking at scale.

How does courier management improve online shipment tracking?

Tracking shows you what happened, and courier management lets you change what happens next by sending each order to the courier most likely to deliver it.

After a few weeks, tracking data shows patterns. One courier is quick in metros but slow on a few pin codes. Another has more NDRs on COD orders. The fix is moving volume by route, not abandoning a courier.

Shipway’s ShipSense AI supports this by recommending a courier for each shipment based on PIN code level performance, delivery speed and shipping costs. Clean addresses and accurate AWB data at booking also keep scans flowing without gaps.

How can Shipway help you track multiple shipments from one dashboard?

Shipway connects 20+ courier partners through one dashboard and covers 19K+ serviceable PIN codes. Its tracking and notifications product, Shipway Delight, integrates with couriers such as Delhivery, Blue Dart, Xpressbees, Ecom Express, DTDC, Shadowfax and Pikndel. For order shipping tracking, the useful parts are:

• One view across couriers : Live status updates and delivery visibility, with a rate calculator, channel integration and NDR and RTO tools in the same dashboard.
• A branded tracking page : Tracking is hosted on your domain with your logo and theme. Customers can see the estimated delivery date and proof of delivery, request a reattempt or start a return from the same page.
• Customer notifications : Updates go out by WhatsApp, SMS and email at shipment milestones.
• NDR management : Automated NDR follow ups through WhatsApp, IVR calls and SMS, with a dashboard showing the reason and the attempts made for each undelivered order.
• Analytics : Courier performance, delivery timelines and the top reasons behind NDRs.

Shipway states that self serve tracking and proactive notifications can reduce WISMO queries by up to 40 to 60 percent, which frees your support team for work that needs a human. For a feature level view, see our post on multi courier shipment tracking.

Conclusion

Tracking many shipments does not need many tabs. It needs a connected dashboard, one status list, clear owners for exceptions and a daily routine that starts with what has gone wrong. Do that and online shipment tracking becomes a short working list instead of a long checking job.

If you ship through more than one courier, see how Shipway’s tracking and notifications work or start shipping with Shipway and bring every courier into one view.