by Shipway | Jul 14, 2025 | Customer Experience, Ecommerce, eCommerce Fulfillment, eCommerce Shipping, Order Tracking Page, Tracking & Notifications
Thinking “Order is Shipped” means “Delivered”? Not quite. In e-commerce, shipping and delivery dates are not interchangeable. In simple terms, a shipping date is the day an order leaves the seller’s hands, while a delivery date is the day that the order arrives at the...
by Shipway | Jul 10, 2025 | Ecommerce, eCommerce Fulfillment, eCommerce Returns, eCommerce Shipping
Groceries, medicines, even fuel and water, getting them delivered straight to your doorstep is now second nature. But not too long ago, this level of convenience was unthinkable. Whenever customers asked for home or doorstep delivery, they were refused or charged...
by Shipway | Jul 4, 2025 | eCommerce Fulfillment, Non-Delivery Report (NDR) Management System
E-commerce sellers know that RTO (Return to Origin) is a big headache. An RTO happens when an order doesn’t reach the customer and is sent back to you, the seller. This can happen for many reasons, like a wrong address, nobody home to receive the order, or the buyer...
by Shipway | Jun 23, 2025 | E-commerce Shipping, Ecommerce, eCommerce Fulfillment, eCommerce Returns, Raksha Bandhan
Festive seasons in India bring a huge surge in online shopping. For e-commerce sellers and logistics teams, this time of year is both a golden opportunity and a major challenge. During Diwali or other major festivals, online ecommerce marketplaces see a tremendous...
by Shipway | Jun 18, 2025 | Ecommerce, eCommerce Fulfillment, eCommerce Shipping
If you run an ecommerce business, you already know how important it is to get the shipping weight right. The weight you record for your products doesn’t just affect shipping costs. Accurate weight details can help manage shipping costs and meet customer expectations. ...
