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What happens when the order is not delivered? Here’s what to do!

What happens when the order is not delivered? Here’s what to do!

by Shipway | Mar 6, 2021 | Ecommerce, eCommerce Returns, eCommerce Shipping

One-third of the COD orders placed on most of the eCommerce websites in India remain undelivered. Non-delivery of orders is responsible for adding a huge cost to online retail businesses.  Although India is blooming digitally, still 83% of online orders are preferred...
How to process refunds & exchanges for your Shopify store?

How to process refunds & exchanges for your Shopify store?

by Guest | Jan 7, 2021 | Ecommerce, eCommerce Returns, Shopify

Businesses, online or offline, have to deal with returns, refunds, and exchanges. But it depends on how you are looking at the returns: as a threat or opportunity? Quick returns and refunds are the demand of 95% of online customers. If not handled strategically, it...
How to create an interactive self-service portal for returns that reduces customer support costs?

How to create an interactive self-service portal for returns that reduces customer support costs?

by Guest | Dec 5, 2020 | Announcement, eCommerce Returns

Attracting new customers to make a purchase from your brand is easier than influencing existing customers to continue purchasing. One of the biggest influencers is the customer service you provide. Delivering a satisfying customer experience is the biggest achievement...
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