Shipway VS Shiprocket: Which Shipping Provider D2C Brands should Choose?

Gone are the days when eCommerce brands wasted time manually processing orders and managing deliveries. Today, it is the era of automation, and hence, they prefer using a shipping automation provider, be it for order management, refund and exchange, or order tracking and notifications.

While there are plenty of shipping automation providers, Shipway and Shiprocket are the most preferred ones. But, which one should you actually choose as both have exceptional features?

To help you solve your dilemma, we have curated a blog that will make your decision about which one to choose between Shipway and Shiprocket easier. Take a look!

Shipway VS Shiprocket: Comparison at a Glance

Why Shipway is the Best Shiprocket Alternative

1) Choose your own Carrier or Shipway’s Carrier Aggregators

Shipway allows merchants to choose from the 10+ pre-negotiated carrier partners or bring in their own carrier partner as they are already pre-integrated with 45+ carriers. On the contrary, with Shiprocket, you can only choose the courier partners that the company has integrated. Clearly, here Shipway is the better alternative to Shiprocket as it provides more flexible options.

Bonus Features:

1. You can measure carrier performance with advanced analytical reports.

2. Shipway is deeply integrated with major eCommerce channels like Shopify, Woo-commerce, Magento, and more, making it easier to ship your orders from a single interface.

For those searching for Shiprocket alternatives in India, Shipway offers unmatched flexibility, making it one of the best Shiprocket competitors in India.

2) Create Customizable Carrier-assign Rules based on Zone, Weight, SKUs & More

Shipway is the most preferred carrier aggregator because of its incredible courier-assigning options like the cheapest couriers selection, auto-assign couriers, and the newly launched auto-pilot option. This makes it a superior Shiprocket alternative for automating processes. All D2C brands can now easily auto-assign orders or use auto-pilot and create custom rules based on weight, value, zone, SKUs, and more.

Both shipping solutions simplify the carrier assigning part which is one of the most important steps of order processing.  eCommerce brands searching for Shiprocket like companies can choose Shipway over Shiprocket as only Shipway offers carrier-assigning rule creation based on weight, SKUs, invoices, etc. Moreover, you can also generate thousands of shipping labels and invoices in a few clicks.

3) Unified Branded Tracking Page

In today’s world, customers love to be updated about their products. A simple message that says “your order is shipped” entices them. The lack of updates leads to order cancellations and negatively affects a brand’s image. Hence, eCommerce brands always want to rely on a shipping solution that offers order tracking and real-time notifications.

Though Shipway and Shiprocket both offer the same, check out the below points that make merchants choose Shipway!

1.  Shipway can help you increase customer loyalty as with it you can keep your customer updated about the order. Shipway has loads of pre-approved templates through which you can update the customer and keep their interest. Furthermore, you can track your orders, download invoices, re-schedule deliveries, and raise queries directly from the page.

2. Till now, merchants have sent around 500mn+ notifications and tracked 200k+ daily shipments through Shipway’s tracking and notification solution.

3. Merchants can also reduce WISMO(where is my order) queries and reduce customer service traffic through the track and notify solution.

4. Shipway’s branded tracking and notification pages lead to customers recalling the brand and offering the brand an opportunity to promote or cross-sell its products. This leads to brand awareness as well as builds a positive brand image.

Given these features, businesses looking for companies like Shiprocket in India or a Shiprocket alternative in India may find Shipway to be a better alternative.

4) Hassle-free Return Automation Process

Data shows that around 30% of online purchases are returned, and while the reasons vary, 92% of Shopify customers are willing to exchange their products if the return process is seamless.

This makes having a return process automation solution vital for all eCommerce brands, as it boosts conversion rates, profitability, and customer lifetime value. Shiprocket simplifies returns and refunds with workflows integrated through Razorpay, helping merchants process refunds more efficiently.

However, Shipway goes beyond just refunds. It offers both instant refunds and one-click exchanges by integrating with Cashfree and Razorpay, giving merchants multiple refund options like direct transfers, gift cards, store credits, and more.

Considering reverse shipping costs can eat into profits, isn’t it a great incentive to convert refunds into exchanges and minimize your losses with an automated solution?

If yes, here’s why Shipway’s return automation stands out:

• Increase brand recall with a personalized returns page.
• Send real-time return order tracking and notifications to customers.
• Enable one-click exchanges with alternative products in different sizes or colors based on the customer’s reason for return (e.g., size issues or design preferences).
• Set up a flexible returns window according to your policy.
• API integration with major carriers for smooth reverse pickups, including doorstep quality checks.
• Even offer gift cards for out-of-stock items, keeping customer satisfaction high.

With Shipway’s return automation, not only can you enhance customer satisfaction, but you also cut losses, making it a win-win for your business.

5) Exceptional Customer Experience

Shipway’s core aim is to focus on customer experience. You can create a connection with your customers and keep them happy with a smooth post purchase experience with personalized tracking and notification updates, an easy delivery reattempt and return process, and more. For merchants seeking alternatives to Shiprocket, Shipway excels in customer satisfaction. 

Along with the logistic solution, Shipway’s SMS & Whatsapp Marketing Tool will make customers connect with your brand more. Thus, enhance your customer experience by shipping seamlessly with Shipway.

6) AI-powered NDR Management

Get ready to reduce your RTO percentage up to 12% via non-delivery follow-ups & NDR management solutions. Shipway and Shiprocket both provide NDR management solutions.

But, the below pointers put Shipway in the limelight-

• Merchants get a multi-functional dashboard to manage undelivered orders.
• They can easily send automated non-delivery follow-ups for undelivered orders through WhatsApp and SMS.
• Shipway’s NDR management solution auto-syncs all the undelivered orders and re-attempt requests and allows the brands to accept/decline the requests.
• Merchants can take re-attempt requests through SMS, Email, and WhatsApp notifications. Additionally, the customers can easily choose a date and time, and the whole process will reduce the RTO rate by up to 5%.

Arent the above pointers compelling?  Now, it’s clear why many merchants consider Shipway the best alternative to Shiprocket for managing non-delivery rates.

7) Automated Order Fulfillment

While searching for an eCommerce logistics aggregator, 94% of brands choose the one that has a hassle-free order assigning and fulfillment process. From allocating the order to the most suitable carrier partner to printing shipping labels, Shipway does it all.

Shipway can also help you detect Fraud COD orders through AI-powered systems and mark orders as high and medium-risk orders. and convert them into verified orders through manual and IVR calls, and WhatsApp & SMS order confirmation messages.

This feature helps brands to reduce their RTOs by up to 25%. Isn’t reducing eCommerce RTOs one of your requirements as you are on the hunt for a shipping solution provider?

8) Easy-to-Use Interface

Shipway’s interface is user-friendly, allowing merchants to manage orders, invoices, and shipments with ease.  For eCommerce businesses looking for shipping automation apps like Shiprocket or similar to Shiprocket, Shipway’s customizable features and easy-to-use interface stand out.

9) Affordable Prices

At Shipway, merchants can easily avail of Shipway solutions at affordable prices. Furthermore, the company provides a lot of discounts and offers on occasions that make the pricing cheaper.

Conclusion

Both Shipway and Shiprocket are leaders in the shipping industry. However, with Shipway’s flexible pricing, return automation, customizable carrier assignment, and exceptional customer service, it is clearly one of the best Shiprocket alternatives in India. Whether you are considering shipping automation apps like Shiprocket or evaluating Shiprocket competitors, Shipway stands out as a strong alternative. 

If you’re already impressed by Shipway’s eCommerce shipping solution, you’re on the path to a better customer experience, increased profits, and reduced RTO rates.

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