5 Best AfterShip Alternatives For Seamless Order Tracking

AfterShip is the most popular shipping software in the eCommerce industry. It provides real-time delivery tracking options and helps businesses to grow online. It was founded in 2011 as a startup to help eCommerce businesses improve their post-purchase customer experience. Within a few months; it became popular due to its powerful shipment tracking API. 

Today Aftership operates in 150+ countries and provides integration with more than 800+ carriers. Though Aftership remains the top choice for many businesses, it is not preferred by many because of its pricing fluctuations. So, finding an ideal competitor for Aftership makes sense. In this article, we have curated a list of top Aftership competitors along with their features, prices, pros and cons. This will help you to make a well-informed decision.

Top AfterShip Competitors in 2024

1. Shipway

Shipway is a comprehensive shipping and logistics management software that helps ecommerce businesses streamline ecommerce logistics and improve the post-purchase experience. Shipway is one of the best and most reliable shipping aggregation and tracking solutions that provides multi-carrier shipping to eCommerce companies. 

Shipway is one of the best Aftership competitors that provides real-time shipment tracking features via different communication channels. It also provides NPS measurement and cross-sell and up-sell product recommendations. It is integrated with several popular carriers and ecommerce platforms, providing a unified solution to manage, track and optimize the complete shipping process. 

This ensures a timely and efficient product delivery to the customer’s address. It is pre-integrated with different shipping carriers, WMS, storefronts, CRMs, and ERPs. 

Shipway provides real-time tracking updates via branded tracking pages and communication channels like SMS, WhatsApp, and email. Shipway’s returns management portal and intelligent NDR management workflow make it a superior alternative to AfterShip.

Pros:

• Real-time tracking
• Automated notifications
• Branded tracking page
  
• Up-sell and cross-sell with product recommendations
• Easy returns automation and tracking
• Multi-carrier integration
• Platform & channel integrations
• Provides robust APIs from 400+ courier partners for easy integration

Cons:

• Best suited for large and medium enterprises

2. Trackr

Trackr is a shipping tracking platform located in the United States of America that provides shipping discounts with USPS, UPS, DHL and API integration services.

Pros:

• Branded tracking page
• Shipping calculator

Cons:

• Limited technical support

3. ParcelPanel

ParcelPanel is an advanced shipment tracking and post-purchase experience platform that is developed to improve customer satisfaction and smoothen the entire delivery operations for the end customer. This software provides real-time tracking updates, branded tracking pages, key insights & analytics. After using the ParcelPanel, ecommerce businesses can reduce WISMO inquiries and improve transparency and customer loyalty.

Pros:

• Extensive carrier integrations
• Multi-carrier support
• Delivery notifications
• Returns management
• Real-time tracking

Cons:

• System glitches

4. TrackingMore

TrackingMore optimizes post-shipping experiences with real-time order tracking and predictive delivery dates. TrackingMore provides free shipping API integrations with eCommerce platforms and 24/7 customer support.

Pros:

• Real-time shipment visibility
• Branded tracking and returns portal

Cons:

• Slow carrier integrations

5. Rush

Rush is another popular and well-known order tracking and shipment management software to improve the customer post-purchase experience and help online businesses grow. It provides automated delivery notification, carrier API integration, and tracking page support. The key objective of Rush is to reduce customer inquiries and enhance customer satisfaction through transparent and efficient shipment tracking.

Pros:

• Analytics and reporting
• Automated notifications via SMS and email
• Order lookup and dedicated customer support

Cons:

• Patchy customer service

How to Select the Best AfterShip Alternative for Shipment Tracking?

1. Areas Served or Serviceability

The first step in finding the best AfterShip alternative is to ensure the SaaS platform operates in the locations you need and can manage your order volume. Some shipping solutions excel at handling bulk orders, while others have weight restrictions. 

Additionally, certain alternatives might not deliver to or accept returns from areas where your target audience is located. Therefore, it’s crucial to verify that the parcel management software you choose has the tools to support your scalability needs.

2. Shipment Tracking

Real-time tracking of parcels and packages is very important for any type of online business. When you know the exact location and estimated delivery time of shipments; then it helps you to make well-informed decisions about your business operation. 

For instance, if a delay occurs, you can send a replacement order instead of waiting for the original package. Real-time tracking ensures you stay updated on your parcels, enabling better customer service and satisfaction.

3. Price of the Shipping Software

Cost-effectiveness is vital for eCommerce businesses. Partner with an AfterShip competitor that offers the best price without compromising on quality. Compare the services provided by different logistics platforms against individual carrier pricing.

Analyze which services are valuable for your online store and opt for software that offers a free trial or affordable pricing plans. Platforms with flat shipping rates based on order weight can also be beneficial.

4. Use of Logistics Technology and Inventory Management

The use of advanced-level logistics technology is very important for eCommerce businesses to stay ahead in today’s global market. Using key features like GPS tracking, route optimization, AI-based solutions and automation helps the business to easily manage their inventory and shipments more accurately. This further improves the delivery processes. It not only improves the customer satisfaction but also improves the time & money.

 5. Availability of Customer Care

Excellent customer support is crucial for retaining customers. Ensure the AfterShip alternative you choose offers responsive and effective customer service. Quick responses to inquiries, immediate problem resolution, and going the extra mile to ensure customer satisfaction can significantly reduce WISMO (Where Is My Order) calls and enhance customer loyalty.

6. Delivery Methods

Today’s consumers expect fast and convenient delivery options. Depending on your business type, you may need scheduled delivery, hyperlocal delivery, or 1-hour delivery services. Assess the delivery methods and options offered by the courier aggregators or logistics partners to ensure they meet your business needs. Keep in mind that some specialized services may incur additional costs.

7. Modes of Payment

Offering various payment options enhances customer convenience. Consider providing options like debit/credit cards, bank transfers, e-wallets, PayPal, Stripe, and RazorPay. Evaluate the pricing and benefits of each mode of payment for your business. 

A feature like COD to Prepaid conversion allows customers to make payments when they feel assured about their shipment, adding flexibility to your payment options.

8. Customer Reviews

Customer reviews are another important thing that provides valuable insights into the strengths and weaknesses of shipping solutions.

After properly analyzing the requirement, you can understand customer preferences and potential issues with pricing, services, and delivery accuracy. If you encounter mostly negative reviews, it might be wise to consider another AfterShip alternative for your business.

Conclusion

While AfterShip is a leading order tracking solution exploring alternatives to Aftership like Shipway can help you find the best fit for your business needs. Due to its comprehensive and user-friendly features, Shipway is one of the best AfterShip alternatives for real-time order tracking and notifications. 

It excels in providing accurate and timely updates across a wide range of courier services, ensuring that both businesses and customers remain informed throughout the delivery process. Its intuitive interface and robust API integration with inventory management software and ecommerce platforms like Shopify and Woocommerce allow for seamless incorporation into existing systems, enhancing the overall user experience.

Additionally, Shipway offers advanced customization options for order tracking notifications like a branded tracking page and real-time notifications enabling businesses to tailor their communication strategies to better engage with customers.  

Furthermore, Shipway’s exceptional customer support and competitive pricing make it an attractive choice for businesses of all sizes looking for a reliable order-tracking solution. With its reliability, flexibility, and focus on user needs, Shipway proves to be the superior AfterShip alternative, ensuring a smooth and efficient delivery experience.

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