by Shipway | Apr 15, 2026 | Customer Experience
Let’s be honest. Most E-commerce brands pour money into acquisition. New ads, new influencers, new channels. But here’s a hard truth: acquiring a new customer costs 5 to 7 times as much as retaining an existing one. And yet, retention barely gets a...
by Shipway | Jul 14, 2025 | Customer Experience, Ecommerce, eCommerce Fulfillment, eCommerce Shipping, Order Tracking Page, Tracking & Notifications
Thinking “Order is Shipped” means “Delivered”? Not quite. In e-commerce, shipping and delivery dates are not interchangeable. In simple terms, a shipping date is the day an order leaves the seller’s hands, while a delivery date is the day that the order arrives at the...
by Shivangi Singh | Mar 24, 2023 | Customer Experience, Startup Series
According to reports, D2C marketplaces saw a growth of 59.6 percent while branded websites grew by over 80 percent in the fiscal year 2022! Furthermore, it is proposed that in the next 5 years, D2C brands present at least a $100 billion opportunity. Therefore, D2C...
by Shipway | Jun 18, 2021 | Customer Experience, eCommerce Returns, Return Management System
Majorly, customers come back for repeat purchases when they receive a good purchase experience alongside receiving a good quality product. Across the variety of industries, retaining current customers seems to be difficult but is more profitable than acquiring a new...
by Shipway | Jun 10, 2021 | Branded experience, Customer Experience, Ecommerce, Shipway Blog
A great branded experience in eCommerce is what your potential customers view and feel about your online presence, products, and services. The impression that your visitors and customers receive from your brand through social media posts, images, memories, product...
